Privacy Policy

SPEDITION (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy of our customers, clients, employees, vendors, and all stakeholders. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information when you interact with us or use our logistics services—both within India and internationally.

By accessing or using our site, you are accepting the practices described in this privacy policy and you are also agreeing to comply with our terms of use. Capitalized terms used in this privacy policy but not defined here have the meanings ascribed to them in the terms of use.

This privacy policy does not cover your use of any SPEDITION’s software products (each an application and collectively the Application) our customers use our application to visualize and optimize their logistics spend by giving reviews, ratings and recommendations to service providers.

SPEDITION does not control the type of information that our customers may choose to collect, manage or store using the application.

We automatically collect certain information when you visit, use or navigate the services. This information does not  reveal your specific identity ( like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preference, referring URLs, device name, country, location,  information about how and when you use our services, and other technical information. This information is primarily needed to maintain security and operations of our services, and for our internal analytics and reporting purpose.

We may collect the following categories of personal and business-related information:

1. Personal Information
   • Full name
   • Contact information (email, phone number, address)
   • Identity verification documents (Aadhaar, PAN, Passport)
   • Payment or billing details
2. Business Information
   • Company name and registration details
   • Shipping, freight, and cargo documentation
   • Customs and compliance records
3. Technical Information
   • IP address, browser type, device information
   • Usage logs from our website or tracking platform
   • Cookies and similar technologies

We use your data for the following purposes:

• To provide logistics, freight forwarding, and shipment services
• To process payments and invoices
• For customer support and service communication
• For customs clearance, compliance, and documentation
• To improve our services, website, and customer experience
• For legal obligations, auditing, and internal record-keeping

Where applicable, especially under General Data Protection Regulation (GDPR), we process personal data based on:

• Performance of a contract
• Legal obligations
• Legitimate interests
• Your consent (where required)

We may share your data with:

• Third-party logistics and freight partners
• Customs authorities and government agencies (as required)
• Technology providers (e.g., CRM, cloud storage)
• Payment gateways and financial institutions

We do not sell your personal data to third parties.

We take industry-standard security measures to protect your data including:

• Secure servers and encrypted databases
• Access controls and authentication
• Regular audits and compliance checks

Data may be stored in India or on secure international servers, subject to applicable data protection laws.

When transferring data outside India (e.g., to EU, US, or other regions), we ensure:

• Adequate safeguards are in place (e.g., standard contractual clauses)
• Compliance with local and international data protection regulations

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct or update information
• Withdraw consent
• Request deletion or restriction
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: contact@speditionindia.com

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We retain your data only as long as necessary for business and legal purposes, after which it is securely deleted or anonymized.

Our website or services may include links to third-party platforms. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

We may update this policy from time to time. Changes will be posted on this page with the updated date.

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Tel. : +91 – 120 – 6971313
Email : contact@speditionindia.com